Website Privacy & Cookie Policy

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At The Holistic Studio we are committed to maintaining the trust and confidence of our visitors and customers on our web site and subscribers to our newsletter. The Holistic Studio takes the privacy of your information very seriously, and this privacy policy has been updated in line with the new Data Protection regulations set out by the GDPR. We especially want you to know that we will not of sell, rent or trade email lists with other companies and businesses for marketing purposes. Here you’ll find information on how we treat data that we collect from visitors to our website, or when someone subscribes to our newsletter.

 

Types of Data we Collect

When someone visits theholisticstudio.co.uk we will collect the following Data, which includes personal Data, from you:

Website Cookies 

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

This Website may place and access certain Cookies on your computer. The Holistic Studio uses cookies to improve your experience of using the website and to improve our range of products. The Holistic Studio has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All cookies used by this Website are in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies, By giving your consent to the placing of Cookies, you are enabling The Holistic Studio to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

 

This website may place the following Cookies: 

Strictly necessary cookies

These are cookies that are required for the operation of our Website. they include, for example, cookies that enable you to log into secure areas of our website, use a shopping care or make use of e-billing services.

 

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

 

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details please consult the help menu in your internet browser. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings. It is also recommended that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

 

Google Analytics

When someone visits theholisticstudio.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. 

 

Mailing Lists

We use a third-party provider, Wix.com, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see wix.com/about/privacy. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing penny@theholisticstudio.co.uk

 

Third party websites and services

The Holistic Studio may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this website.

 

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

 

Changes of business ownership and control 

The Holistic Studio may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Holistic Studio. Data provided by Users will, where it is relevant to any part of our business so transferred, by transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to the Data for the purposes for which it was originally supplied to us. We may also disclose Data to a prospective purchaser of our business or any part of it. In the aforementioned instances, we will take steps with the aim of ensuring your privacy is protected.

 

Accessing your own Data

You are entitled to view, amend, or delete the personal information that we hold. Email your request to penny@theholisticstudio.co.uk

 

Changes to this privacy policy

We keep our privacy notice under regular review. This privacy notice was last updated on June 2021..

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Privacy Notice

 

The Holistic Studio

 

June 2021

 

Information on How we use your Personal Data.

The Holistic Studio takes your privacy very seriously so please read through our Privacy Notice. It includes information about:

• Why we collect and keep information about you.

• What information we collect.

• How long we may keep your information.

• Who may see your information?

• Who we may share your information with?

• Your rights concerning your information. 

The Holistic Studio processes personal information (Personal Data) every day. This information is used by the Holistic Studio and their associates as part of their normal work. We take our duty to protect your personal information very seriously and all processing will be in line with the UK General Data Protection Regulation (GDPR) as tailored by the Data Protection Act 2018 and current general UK legislation.

Personal Data is any information by which an individual person can be identified. This includes a name, identification number, address, email address, IP address, photo, date of birth, and phone number. It also covers any factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of a person.

Processing includes collection, recording, organising, storage, adapting, retrieval, use, erasure, or destruction.

We will take all reasonable means to keep your Personal Data confidential whether this is held on the computer, on paper, or other media. Every member of staff working with The Holistic Studio has a legal duty to keep information about you secure and confidential. This is also included in associates, contractors and partners' terms and conditions. 

For any information, please contact Penny Liddell at The Holistic Studio 10 Cromwell Road Henley on Thames RG9 1JH

Email: penny@theholisticstudio.co.uk

Telephone: 07798 678394

For Independent advice about data protection issues you can contact the Information Commissioner at Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF Email: casework@ico.org.uk. Phone: 0303 123 1113 Website: www.ico.org.uk

What Information do we collect?

The Holistic Studio aims to provide you with the highest quality of Service.  To do this we must keep records about you, and the services we have provided to you or plan to provide to you.

The Personal Data we hold about you is protected by strict physical, electronic, and other means and includes:

• Basic details about you such as your name

• Address and telephone number

• E-mail address

• Medical Details

• Goods and Services provided

• Financial details

• Any information necessary for the provision of our Services.

We will also process Personal Data about our suppliers, any employees, independent contractors, advisers, and other advisers and professional experts.

We only process your Personal Data in accordance with the current UK General Data Protection Regulation. This will be to provide you with appropriate services or to meet contractual or legal obligations including maintaining our accounts and records or because you have consented to provide us with the information.

The Holistic Studio and their Associates keep accurate and up-to-date information about the services you receive. It also ensures that any concerns you may have about your Services can be thoroughly investigated.

If we intend to use the Personal Data for any other purpose, then you will always be asked first unless required to act otherwise by law.

We will always ask your consent before sending any marketing materials. This consent can be withdrawn at any time.

Some data is deemed Sensitive Data and we can only process this with your consent. If the consent is not forthcoming or withdrawn the Holistic Studio may not be able to complete the provision of its Services with no liability on its part. Sensitive Data includes information about racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data biometric data, sex life or sexual orientation, and medical information.

The person with parental responsibility will be required to provide their written consent before any information is processed about a child under 16 years of age.

Who we may share your information with? 

Sensitive data will be seen by Penny Liddell. Your written consent will be obtained before it is shared with any other party.

Other data may be seen by Penny Liddell and any Holistic Studio staff and contractors looking after you and by others involved in delivering your services. There is sometimes a need to share information about you with other Third-Party providers. We will only ever share your information when there is a legitimate need to do so. 

It may also be necessary to share some information with:

Suppliers

Business associates and other professional advisers

Financial organisations

Official bodies

Service providers including but not limited to Google Analytics, Microsoft 365, Mail Chimp, Mailerlite and Stripe.

We never share personal data with any other organisation for third party marketing purposes.

The Legal Basis for the Processing

The legal basis for the processing shall be:

Processing is necessary for the performance of a contract to which the individual is a party or to take steps at the request of the individual before entering a contract.

Processing is necessary to comply with our legal obligations.

Processing is necessary for our legitimate interests or those of a third party except where overridden by the interests of the individual.

You have given your consent to the processing.

Processing is necessary for the performance of a task carried out in the public interest.

Processing is necessary to protect the vital interests of the data subject or another natural person.

 

Security of Processing

We are implementing technical and organisational measures to ensure Personal Data processed remains secure but absolute security cannot be guaranteed.

Transfers

It may sometimes be necessary to transfer Personal Data overseas. When transfers are needed, information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with all aspects of GDPR and follow the country-specific legislation.

Keeping your information accurate and up to date

We will make sure that the information we hold about you is accurate and up-to date. We may check with you from time to time to make sure we have the right information about you or your next of kin. If the information is not correct, you can ask us to change it.

Your Rights

You have the right to be informed about how your Personal Data is used. This document aims to explain how we use your information but if you are unsure or require more information, please ask the Holistic Studio.

You have the right to have any inaccurate information about you corrected.

You have the right to have information about you deleted or to stop us from using it when we do not need to keep it anymore. This is subject to our legal rights.

You have the right to access your records (see below) using a Subject Access Request.

You have the right to data portability so that you can use your information with an alternative service provider.

You have the right to object to having your data processed for Direct Marketing purposes.

You have rights concerning automated decision making and profiling.

Can I see my records?

You have the right to ask what personal information we hold about you and to request a free copy of the information. This is known as a Subject Access Request (SAR). SARs must be in writing and accompanied by proof of your identity and address. If you want specific information e.g., a particular timeframe, please clarify this.

If someone is requesting information on your behalf, we shall need your written consent and evidence of ID for both of you.

We must provide you with the information you request within 30 days although we will endeavour to do so as soon as possible.

We have the right to charge for unreasonable requests e.g., repeated requests for the same information.

How long do we keep your records?

The Holistic Studio keeps the information about you in paper records and in electronic records. The Holistic Studio needs to keep this information to provide you with the best possible service. Certain types of information about you need to be kept for longer than other information. We will not keep information about you longer than is necessary or longer than required by the Holistic Studio.

Complaints

If you need further information about the information that we keep about you, speak to a member of staff. We will try to answer your questions. If you have any complaints, please send them to Penny Liddell in the first instance. If you are not satisfied with the response, you should contact the Information Commissioner’s Office Email: casework@ico.org.uk Phone: 0303 123 1113 Website: www.ico.org.uk.

You can write to them at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

General

You may not transfer any of your rights under this Privacy Notice to any other person. We may transfer our rights where we reasonably believe your rights will not be affected.

If any court finds that any provision of this privacy notice is invalid illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy notice will not be affected.

Unless otherwise agreed, no delay or omission by a party in exercising any right or remedy will be deemed a waiver of that or any other right or remedy.

This Notice will be governed by the law of England and Wales.

This Notice will be updated from time to time and a copy of the latest version will be on our website.